Terms & Conditions
Requirements for a Full Refund
- Must have original reciept
- Items must be in new condition
- Items must be returned with all original packaging and accessories
- When you return an item, your refund and how your refund is issued may differ based on thecondition of the item, how long you've had the item, and how the item was purchased.
- Returning customer is responsible for all freight charges. No COD freight collect will be accepted.
- Some products have additional conditions that may apply.
If You Return
Items in original condition past the return window*
80% of the item's price
*For all items the return window is 30 days after delivery.
We accept Visa, MasterCard, Discover, Amex, Money Orders, Cashier's Check, (We reserve the right to hold any check until they clear) and Bank Transfers (Call for account information).
No 3rd party bussiness checks.
Shipping and Delivery:
Our company ships anywhere in the continental United States. We do ship to Hawaii and Alaska or international call for a price quote.
For your own protection. All items must be inspected for damage while the delivery driver is at your door. Please do not sign for delivery until you have determined that all packages have arrived in satisfactory condition. The freight company will not accept a damage claim unless the damage is reported immediately in the presence of the delivery driver. Please Note: The shipping times we quote are estimates, not guarantees. When it comes to order times we are depending on the factory to provide us with the estimated ship date. If we find that there's going to be an unusual delay for your order, we will notify you. UNLESS OTHERWISE ARRANGED ALL TRUCK DELIVERIES ARE CURBSIDE ONLY AND THEY DO NOT BRING THE PRODUCTS INSIDE.
On average, in stock standard shipment items are delivered within 7 to 10 business days from when the time it ships, not from the time it's ordered. Most deliveries are made Monday thru Friday.
What if the merchandise is damaged?
If the merchandise is damaged beyond use, we ask that you refuse those items. In this case we will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in. REMEMBER KEEP THE BOXES IN CASE WE NEED TO PICK UP THE ITEMS ALSO INSPECT ALL THE BOXES FOR DENTS HOLES ETC BEFORE THE DRIVER LEAVES. Any damages or shortages must be noted on the freight bill.
All returns require a RMA number. You may acquire one by calling us at 602-264-4815 The RMA number must be clearly marked on the returned item's packaging. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us, and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up a pick up from your location. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!
Canceling or Changing Orders on Standard Items:
Orders that are cancelled with 48 hours of placing the order will be charged a 7% Processing Fee. Any canceled afterwards is subject to a 15% Restocking Fee and Shipping Fees.